Customer Experience Consultant

As a seasoned retail professional with over 20 years of experience and the former owner-operator of a successful small retail business, I have a keen eye for identifying areas of improvement in a business. As an anonymous shopper, I can provide you with an unbiased evaluation of your business operations.

Today's customers are presented with an abundance of options, which makes it increasingly challenging to retain their loyalty. The risk of customers choosing to shop online rather than locally is a legitimate concern for businesses. However, your business can gain a competitive edge by emphasizing its unique personality. It is crucial to give your business's personality the attention it deserves in order to stand out from the competition. Anonymous shopping can be a valuable tool for assessing how well your business's personality is being conveyed to customers during their shopping experience.

As your anonymous shopper, I will visit your store on three separate occasions and evaluate every aspect of your business, from customer service to store layout and design. During each visit, I will assess if your staff is providing the best possible experience to your customers, and if your store's cleanliness, organization, and overall aesthetic match the quality of your products and services.

My experience as a former small business owner gives me a unique perspective on how to improve your business operations. I understand the day-to-day challenges and pressures that come with running a retail business, and I can help you identify areas of improvement that can help increase your sales and customer satisfaction.

Don't let small mishaps and inconsistencies go unnoticed and cost you major sales. Let me help you identify these areas and take your business to the next level. Contact me today to schedule an anonymous shopping evaluation or to learn more about what it entails.

*$850

*as a requirement for the process, a $100 gift card will be required and included in above fee.